AI automation for HVAC, plumbing and home services
We build AI voice agents and follow-up workflows that work with ServiceTitan, Jobber, Housecall Pro and your phone line. Every call gets answered, every estimate gets chased, and your techs stay on the job instead of on the phone.
Agent flow
What can home services companies automate with AI?
Home services companies can automate call answering, job booking, emergency call routing, dispatch notifications, estimate follow-up, payment reminders, review requests and maintenance plan renewals. An AI voice agent answers every call, books jobs into ServiceTitan, Jobber or Housecall Pro and texts the customer a confirmation. Pricing, diagnosis and anything unusual stay with your office team and technicians.
- Answer every call 24/7 and book jobs straight into your schedule
- Route true emergencies like gas smells or flooding to the on-call tech
- Follow up unsold estimates by text until the customer decides
- Ask for reviews and renew maintenance plans automatically
The work that quietly eats the week
We hear the same handful of time sinks from almost every home services team we talk to.
- 01Calls go to voicemail while techs are on jobs, and callers ring the next company on Google.
- 02After-hours emergency calls reach an answering service that takes a message but books nothing.
- 03Estimates go out and are never followed up, so winnable jobs quietly go to competitors.
- 04Office staff spend hours confirming appointments and texting customers when the tech is running late.
- 05Maintenance plan renewals and seasonal tune-up reminders slip because nobody owns the list.
Automations built for home services
Each one connects to the software you already use and is quoted at a fixed price after a free review.
AI receptionist that books jobs
When a customer calls and nobody picks up, an AI voice agent answers, asks about the problem and address, checks technician availability in ServiceTitan or Jobber, books the job and texts a confirmation with the arrival window.
Emergency call routing
If a caller mentions a gas smell, burst pipe or sparking panel, the agent follows your approved emergency script, pages the on-call technician and creates a priority job in Housecall Pro or ServiceTitan.
Estimate follow-up sequences
When an estimate in Jobber or Housecall Pro sits unapproved, the customer gets friendly follow-ups by text and email over two weeks, covering common questions and financing options, and any reply goes straight to the salesperson.
On-my-way and delay texts
When a technician is dispatched or running behind in ServiceTitan, the customer receives an automatic text with the tech's name, photo and updated arrival time, so the office stops fielding 'are they still coming?' calls.
Reviews and payment reminders
After a job is marked complete, the customer gets a thank-you text with a Google review link, and any unpaid invoice from QuickBooks or your field service software receives polite reminders until it is settled.
Maintenance plan renewals
Ahead of each season, the workflow finds customers due for a tune-up or with expiring maintenance agreements in ServiceTitan or Housecall Pro, sends booking links by text, and fills quiet days on the schedule.
A typical build, end to end
Answers calls on the first ring, books the slot and hands the tricky ones to your team.
AI answering service for HVAC and plumbing companies
In home services, the phone is the sales team. Someone with a leaking water heater or a dead AC unit calls two or three companies and books whoever answers. Traditional answering services take a message, which still leaves your office calling back the next morning. An AI voice agent goes further: it answers in your company's name, asks the right intake questions, checks the schedule and books the job while the customer is still on the line.
The agent uses your service areas, job types, pricing rules for diagnostic fees and technician skills, so it only books work you actually want. It can answer common questions about financing, warranties and arrival windows, and it hands off to a dispatcher for anything it is not sure about. Calls are recorded with consent and summarized in ServiceTitan, Jobber or Housecall Pro, so the office starts each morning with a clear list instead of a pile of voicemails.
Estimate follow-up and review automation for contractors
Many contractors send a quote and wait. The customer is busy, gets a second opinion, and the job goes to whoever stays in touch. Automated estimate follow-up keeps your company in front of the customer with a short sequence of texts and emails that answer common objections, mention financing where you offer it, and invite questions. When a customer replies, the conversation goes straight to the salesperson or comfort advisor who wrote the estimate.
Reviews work the same way. Asking every customer at the right moment, just after a job is closed out and paid, tends to produce a steady flow of fresh Google reviews that help you rank in local search and the map pack. We send the request to every customer rather than filtering for happy ones, which keeps you within Google's policies, and route any complaint to a manager so it gets fixed quickly.
What home services teams usually start with
AI ReceptionistA 24/7 AI receptionist that answers, books appointments and flags urgent calls to your team.
AI Voice AgentsAI voice agents that answer and make calls in natural speech, then hand off to your team.
CRM AutomationKeep your CRM accurate and moving without anyone typing in updates by hand.
Questions from home services teams
Will an AI voice agent sound robotic to my customers?
Modern voice agents built on Vapi or Retell AI sound far more natural than older phone bots, handle interruptions and cope well with most accents. We tune the voice, pace and script to match how your best CSR talks, and the agent introduces itself as a virtual assistant. Customers can ask for a person at any time, and the call transfers to your office or on-call line.
Does it work with ServiceTitan, Jobber and Housecall Pro?
Yes. All three offer APIs or integration options that let us read availability, create customers and book jobs. Other field service tools can usually connect through their APIs or Zapier, and we work with phone systems such as RingCentral, CallRail or a standard business line. The exact connection depends on your plan level, which we check during the free audit.
Can the AI quote prices over the phone?
It can share prices you set as fixed, such as a diagnostic or call-out fee, a tune-up special or a drain-cleaning flat rate. It will not estimate repair or replacement costs, because those depend on what the technician finds. Anything beyond your published prices is passed to a person to quote.
How quickly can we get an AI receptionist running?
A first working version that answers, captures details and books into your schedule is usually live in 2 to 4 weeks, starting with after-hours calls so you can review transcripts with low risk. You get a fixed-price quote in writing first, and you own the phone number, scripts and workflows.
Automate the busywork in your home services business
Describe one process. Within one business day you get a first take on what can be automated, which tools fit and roughly what it would take.
- 30-minute call, no slides, no pressure
- One fixed price before any work starts
- You own every workflow, account and line of code